If your device is unsupported and you're affected by performance issues, unfortunately we won't be able to assist you. In some scenarios you will still be able to play the game in an older version, if it was already on the device before it got registered in our unsupported devices list, however it's highly likely that you'l have issues with performance. Please keep in mind that if your device is unsupported due to compatibility issues, you won't be able to download the game or a new version of the game. Make sure that your internet connection is stable by using Wi-Fi Clear the cache on your device by going to settings > Apps > Clear CacheĤ. Go to settings > About your phone > System updatesģ.

Before all the below, please always make sure your game is running with the latest available version, by visiting the store and checking for updatesĢ. Here are some troubleshooting steps that might help if you're experiencing slow performance or other issues that are possibly related to your device and not the game. Screenshots or videos of the issue, if you were able to capture them What was the last thing you did or pressed before you ran into the bug?ģ. Steps to reproduce the issue, if available. Describe what happened that was different from what you expected to happenĢ. Be sure to include the following when you submit a report so we're best equipped to help you out!ġ. Our testing teams will do their best to squash bugs, but sometimes we need a bit of help to understand them better. You should check our Known Issues because we might be aware of an issue and we might provide you an update there. If you're using an out-of-date version, please upgrade the app and see if the issue persists. Before submitting a bug report, please ensure you are running the latest version of Stumble Guys on a supported device. Our devs are always working on fixing issues in the game, and some fixes are tied specifically to app updates.

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